It all starts with people.
Inside every company, behind every brand—while business success is often measured in profit, it has always been powered by people.
At ChannelAdvisor, we believe the work we do changes people’s lives. The small business with big ambition. The industry leader working to master the modern market. We are a global team of passionate people leading customers on their journey to success.
We firmly believe people are the heart of any organisation—including our own. That’s why a career at ChannelAdvisor provides much more than simple pay and perks. We’re dedicated to empowering people, solving tough problems, and helping careers flourish inside and out.
For our customers and our team—we create possibility.
“At ChannelAdvisor, we believe human potential is maximised when people are free to be themselves without fear of judgement or retribution, and we are committed to a culture that acknowledges and supports the diversity and individuality of all our employees globally.”
– David Spitz, ChannelAdvisor CEO
Our Mission
Our Values
We commit ourselves to going above and beyond.
Nothing great is ever achieved without passion. Our passion drives us to go above and beyond. It’s what makes our work interesting, fun, and exciting every day. Our mission — to connect and optimise the world’s commerce — is rooted in helping our customers navigate the ever changing world of e-commerce. This is what fuels our passion, helping our customers win.
For our Customers:
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Commit to helping customers connect and compete.
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Invest in our customers’ goals and objectives.
For Ourselves:
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Put your heart and your best energy into your work.
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Challenge each other to speak up, think boldly and act bravely.
We actively seek new ideas and innovation.
Commerce never stops changing. So we can never stop wondering if there’s a better way. We ask questions. We try new ideas. We learn from our mistakes. We challenge conventional wisdom. We are never satisfied with the status quo. We are open-minded to new possibilities which drive innovation.
For our Customers:
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Listen to our customers for ways to help them succeed.
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Educate ourselves about the future of commerce and how to help customers evolve.
For Ourselves:
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Look for ways to learn and improve. Never bored, never finished.
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Value the opinions of everyone on the team.
We bring it
Combining aspiration and motivation to create opportunity for our customers and our company.
We do more together than we can alone.
We are a global and diverse team of talented individuals that together are unstoppable. We work to create an environment where everyone who is committed, works hard, and delivers results can thrive. Our diversity is a competitive advantage. Feeling stuck? Seek a second opinion. Overwhelmed? Ask for a lifeline. Rely on your team and know they’ve got your back. We’re always better when we work together.
For our Customers:
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Operate as a partner with shared challenges and goals.
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Listen to customer feedback on ways to improve our products and services.
For Ourselves:
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Engage co-workers with diverse backgrounds and experiences to solve problems.
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Keep an open mind and be willing to learn.
We are relentless in helping our customers compete.
We are fearless. We are scrappy. We are nimble. When it comes to helping our customers stay competitive and connected, we don’t give up. This fuels us in the toughest situations. We are doggedly determined to deliver results. Changing the world of commerce isn’t easy work. If it were, we wouldn’t be here.
For our Customers:
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Never let setbacks stop us when it comes to solving customer problems.
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Give the extra effort when it matters most. Black Friday. Cyber Monday. Every day.
For Ourselves:
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Show grit, resilience and continual adaptability in moving our business forward.
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Harness the power of every team member.
We drive it
Driven to work hard and conquer challenges in our fast-paced and evolving industry.
We own our decisions and actions.
Each of us works on behalf of our customers. They depend on us to follow through on our commitments. Their problems are our problems. Their successes are our successes. We work as a team and hold each other accountable. Make a commitment? Keep it. Set a deadline? Hit it. Own your wins and your losses. It makes us better in the long run.
For our Customers:
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Be personally responsible for the customer experience.
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See issues through to resolution.
For Ourselves:
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Make individual and collective ownership core to our culture.
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Create an environment that invites diverse perspectives and values innovation.
We do the right thing, even when it’s hard.
Trust is hard-earned and easily lost. We never lose sight of our principles. Honesty. Humility. Humanity. Winning without character isn’t winning at all. We act with empathy, curiosity, fairness and respect to foster an inclusive environment, and one that welcomes diverse perspectives. We do the right thing no matter what, even when it’s hard.
For our Customers:
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Work with our customers the way we’d want them to work with us.
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Operate with transparency and empathy.
For Ourselves:
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Maintain the highest standard of open and honest communications.
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Trust each other to act with positive intent and respect.
We own it.
Starting with the best people who work as a team and take ownership of outcomes.
Our Promise
What do our employees love about ChannelAdvisor?
Teamwork
You will have the best team beside you
ChannelAdvisor was built on hiring great people. You are part of a global team of passionate people who join customers and partners on their journey to success. And you’ll have a lot of fun along the way.
Challenge
You will rise to solve meaningful problems
Meaningful work isn’t always easy. In a global marketplace, the competition is fierce. We act quickly and perform under pressure. Our work is challenging and always changing—and that’s what makes it endlessly rewarding.
Innovation
You will chart the future of commerce
We’re continually developing new digital strategies to help customers and partners compete in a dramatically changing marketplace. We try things. We experiment. And we never stop searching for a better way.
People
You will help companies in your career grow
ChannelAdvisor creates opportunities for customers to thrive that aren’t limited by borders, and opportunities for employees’ careers to flourish. For our customers and ourselves, we’re creating possibility.
The ChannelAdvisor Experience
Beyond the benefits
We take a people-first approach to caring for our ChannelAdvisors. Generous paid time off, programs for new parents, flexible work schedules, and competitive health care programs. We work hard at ChannelAdvisor, so we give you the time to recharge and help your work fit your life.
Compassion and community
We also care about our communities. ChannelAdvisor is proud to offer ongoing volunteer and community engagement programs. Such as A Day to Give Back, a program where ChannelAdvisors use one day each year to volunteer in their own community.
Career investment
People are the best investment we make at ChannelAdvisor. We help you grow. Our offerings are designed to help you build skills and connections you need to move forward in your career and commerce.